Complaints

If you have a booking

Open the booking under My bookings and message the assigned agent. The complaint then sits with your booking, its payments and its documents, and you can follow every reply there.

Include your booking reference (it starts with BK-), what happened, and what you would like us to do.

If you are travelling now

Call the Saudi-side number on your itinerary. It is answered around the clock during your travel window by someone in the country. For an urgent problem, such as a hotel refusing your booking, call rather than message.

Without a booking

Use the contact page and tell us how to reach you.

How quickly we reply

We reply within two hours during office hours and within twelve hours outside them.