Refund policy

Before you pay

A reservation that is not paid lapses when its 24-hour hold ends. Nothing is owed for it.

Cancelling a booking

You can request cancellation in your booking before the operator gives final confirmation of your reservation.

Charges already incurred with the airline, hotel, visa office or other suppliers remain payable.

How a refund is worked out

Any refundable balance is calculated after those confirmed third-party charges. An agent confirms the deduction and the refundable balance in your booking, and the balance is returned after the agent completes verification.

Visa consultancy

The first consultation is free and lasts 30 minutes. Our fee is charged when we file your application. Embassy fees are paid directly to the embassy and are not refundable.

If the visa is refused, our fee is not refunded. If we fail to file on time, we refund our fee in full.

How to ask for a refund

Open your booking under My bookings and message the assigned agent, so the request and the answer stay with the booking. If you do not have an account, contact us with your booking reference.